Drive success as a Senior Client Service Specialist in Employee Benefits. Deliver exemplary support and build client relationships through efficient problem-solving and professional service.
In this essential role, you will work alongside Account Managers to ensure clients receive top-notch service. Your expertise in managing client communications and resolving issues will enhance the overall client experience. This position is pivotal for maintaining satisfaction and addressing the needs of clients proactively.
Key Responsibilities:
• Support Account Managers with ongoing service needs
• Serve as the primary point of contact for assigned clients
• Document all client activity and maintain service logs
• Resolve billing issues and ensure timely responses
• Create client reports and assist with compliance support
Requirements:
• 5+ years of Customer Service experience must be met
• Minimum 1 year in Life, Health, and Accident
• High School Diploma or equ...