Lead Communications Officer – Central Ambulance Communication Centre (CACC) – Full Time

To assist in the overall administration and operation of the Central Ambulance Communication Centre (CACC), providing group leadership and technical directions to communications centre staff. Lead Communications Officers work out of a CAD console on the dispatch floor and are primarily responsible for real time supervision of Ambulance Communications Centre operations.

Responsibilities

• Monitor and ensure the processing of all emergency and non-emergency calls and the dispatching of EMS resources compliant with all applicable legislation, performance standards and the policies and procedures and EMS deployment plans.
• Liaise with multiple stakeholders – police, fire and rescue services, other CACC’s, Ornge, Field Managers, coroners, municipal services and so on.
• Administration – call close, caution notes, performance management (within the la...