Elevate client care as a Lead Customer Experience Director at Homewood Health. Drive innovative strategies to enhance service excellence in mental health support.
This impactful position involves mentoring a team of Account Executives and managing critical client accounts effectively. Your leadership will focus on building relationships and ensuring program success while seeking opportunities for business development and growth within existing accounts.
Key Responsibilities:
• Mentor and guide Account Executives towards excellence
• Supervise accounts to ensure contract compliance
• Serve as a senior escalation point for clients
• Monitor account performance and report key insights
• Develop best practices to improve customer outcomes
Requirements:
• Degree in Marketing, Business Administration, or related field
• 5+ years of B2B account management experience, including leadership
• Demonstrated success in client satisfaction and retention
• Strong a...