Join Noibu as the Lead Customer Success Engineer, overseeing the Solutions Engineering team while ensuring client technical success in our ecommerce analytics platform.
This role empowers you to lead a dynamic team driving essential customer engagement after sales. You will mentor engineers while also managing critical customer accounts to ensure successful product adoption. Collaborating closely with Product and Engineering leads will enhance service delivery and client experiences.
Key Responsibilities:
• Mentor Solutions Engineers through regular feedback
• Track and drive team KPIs for success
• Direct technical engagement with top-tier accounts
• Develop plans for at-risk client retention
• Collaborate cross-functionally with product teams
Requirements:
• 5+ years in Solutions Engineering, ideally in SaaS
• Experienced in leading or mentoring teams
• Technical proficiency in web technologies and JavaScript
• Strong communication skills for varie...