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About This Opportunity
WHAT YOU WILL DO
Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concernsTake a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related toolsMonitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshesServe as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysisWork closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliabilityCollaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutionsMaintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resoluti...