**About Us**:
GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture.
The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.
**About the role**:
**Key Responsibilities**:
- Calling past customers for refinance opportunities
- Gather and follow up on basic documentation required to support the loan submission process.
- Ensure accurate tracking and reporting of lead status and communication history in the system.
- Maintain a high level of professionalism and customer service to enhance client experience.
**Requirements**:
- Previous experience handling and following up leads.
- Strong communication skills, both verbal and written, with the ability to build rapport quickly.
- Highly organized with excellent follow-up and time management skills.
- Self-m...