Become a Lead Guest Experience Specialist with Armstrong Collective and enhance guest operations at Rocky Mountaineer. Support teams, manage inquiries, and ensure outstanding service throughout the season.

As a Lead Guest Experience Specialist, you will play a vital role in overseeing daily station operations and enhancing guest engagement. This safety-sensitive position is essential for executing lifelike experiences while providing administrative support to Guest Experience Managers. Your leadership will directly impact guest satisfaction and your team's performance throughout the operational season.

Key Responsibilities:
• Oversee daily operations at our Stations and Guest Centres
• Monitor and respond to guest inquiries using CRM systems
• Train and coach new team members consistently
• Audit service delivery for quality assurance
• Assist in emergency response and safety compliance

Requirements:
• Backgroun...