Job Type: Full-time

Location & Work Setup: 100% in-office role based in Guadalajara, Mexico. Remote or hybrid work is not available. Candidates must work onsite five days per week during designated hours.

The Lead Implementation and Services Ops manages the operations for their designated team. The role includes providing leadership, coaching, training, and mentoring to team members and ensuring critical department issues are resolved. The Lead coaches employees, provides feedback, identifies success, and assists management by giving feedback on staff performance and client issues. The Lead identifies training needs and communicates improvements while promoting a positive work culture.

• Supervise day‑to‑day operations of the assigned group, delegating work as needed.
• Provide support, training, and coaching for new and existing team members.
• Facilitate business ...