Become a pivotal leader at Equitable, overseeing Individual Insurance operations as a Supervisor. This role blends hybrid work flexibility with a commitment to exceptional client service.
As a permanent full-time team leader in Waterloo, ON, you will supervise daily Policy Services, continually advancing team performance and operational quality. Your expertise will be key in nurturing a cooperative culture, driving process enhancements, and maintaining high service standards within a regulatory framework.
Key Responsibilities:
• Direct daily Individual Insurance Operations for accuracy
• Manage team workload and enhance service delivery
• Provide exceptional service experiences across channels
• Address and resolve escalated service issues
• Ensure compliance and maintain operational controls
Requirements:
• Bachelor’s degree in Business or related discipline
• 2–5 years in insurance operations or case management experience
• Proven leadership and coach...