Make an impact as the Lead Service Manager at Legacy Ford Fernie, ensuring operational excellence and unparalleled customer service. Drive team success through strong leadership and technical expertise.
In this key role, you will be responsible for managing the service department's daily operations, focusing on both team performance and customer satisfaction. Your hands-on leadership will guide technicians, optimizing workflow while maintaining high standards of service quality. You'll also coach team members to reach their full potential.
Key Responsibilities:
• Develop and lead a high-performing service team
• Quickly resolve customer issues to enhance satisfaction
• Oversee maintenance scheduling and shop efficiency
• Ensure adherence to Ford warranty processes
• Coach team members on technical skills and procedures
Requirements:
• Proven track record in automotive service management
• Ford Master Technician certification is essential
• Expertise in ...