Shape the future of service management at McKesson as a Lead Service Manager focusing on Telephony and Governance. This role emphasizes governance operations, analytics, and innovative service delivery in a collaborative setting.

As a pivotal contributor, you will direct critical service management functions, enhancing the Contact Center Technology Services engagement model. Your work will involve managing SLAs, overseeing service portfolio reporting, and ensuring the reliability of the Enterprise Telephony Service. You'll leverage AI and analytics to drive improvements and uphold stakeholder confidence in service delivery.

Key Responsibilities:
• Oversee governance framework operations for technology services
• Manage SLA accountability and performance standards
• Deliver executive-level reporting and actionable service insights
• Facilitate engagement with business unit stakeholders
• Lead legacy transitions and technical debt r...