What you'll Do:As a Lead Support Engineer for SRS Distribution, a wholly owned subsidiary of The Home Depot, you will be an integral part of ourApplications Production Support and SRE team as a lead (with DevOps background).
You will be responsible for ensuring the stability, reliability, and performance of business-critical applications and services in production environments.This role will oversee the L1/L2 support teams, manage daily operational activities while driving improvements in system reliability, workflow automation, and the effectiveness of monitoring and incident management processes.The ideal candidate is hands-on with technical expertise inAzure DevOps,incident and problem management,system reliability,observability & APMtools (Azure, New Relic), andcontinuous improvementprocesses.Key Responsibilities1.Production Support & OperationsLead day-to-day application production support for mission-critical systems (L2/L3).
Act as the primary escalation point for cri...