Job Description

Zendesk’s Digital CX team is evolving customer and partner education by reimagining Zendesk Academy through AI-powered personalization, segmentation, rewards and recognition, cohort learning, community collaboration, localization, and data-driven experimentation. The Learning Innovation Specialist curates and orchestrates adaptive learning experiences that accelerate adoption and retention for prospects, customers, and partners globally. This role focuses on innovation and engagement, without direct content creation, and ensures close alignment with cross-functional roadmaps across Product, Marketing, Partners, Enablement, UX, Instructional Design, Customer Experience, and Community teams.

This role offers a rare and unique opportunity to shape the future of Zendesk Academy by driving innovation and experimentation that empower learners worldwide. It is directly responsible for acceleratin...