We are seeking a highly proactive and detail-oriented Intake Specialist to join a U.S.-based legal practice. This role is critical as the first point of contact for prospective clients, with a strong focus not only on gathering information but also on effectively converting leads into scheduled consultations.

The ideal candidate will have prior experience in a law firm environment, specifically within family law or closely related legal areas, and demonstrate strong ownership of the intake process, excellent communication skills, and the ability to follow structured processes (SOPs) with precision.

Key Responsibilities

• Serve as the first point of contact for inbound leads via phone, email, and online inquiries.
• Conduct intake calls in a professional, empathetic, and client‑focused manner.
• Drive lead conversion by effectively guiding prospects toward scheduling consultations.
• Follow established Standard Operating Proced...