<p>Involves providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.<br>Lead or senior levels of these positions may:<br>• Handle escalated or more complex issues,<br>• Coordinate team activities or those of agency contract staff,<br>• Support supervisor or manager activities,<br>• Support the design, review and implementation of processes and procedures.<br><p><strong>General Job Description</strong><br />Under limited guidance completes the following tasks:<br />• Respond to customers issues utilizing various platforms such as phone, email, chat, or social media. Main focus: US customers.<br />• Provide forward thinking solutions for shipment issues leading to positive customer interactions.<span>  </span><br />• Utilize interpersonal and rapport building skills to promote customer engagement and demo...