Responsibilities - Bookings
- Customer Support
- Dedicated Account Desk Enquiries (Ad Hoc)
- Relationship Management
- Tracking & Monitoring Solutions (Including Prevention)
- Dedicated Customer Support
- Account Creation
- Process Onboarding
- Customer Inquiry
- Providing Quotes
- Complaint Handling
- Issue Resolution
- Case Management
- Service Recovery Pro‑active Prevention
- Claims Handling
- Escalated Issue Resolution
- Tracking Customer Relationship Management
The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.
Qualifications - Interpersonal skills
- Written & verbal communication skills
- Team working skills
- Microsoft Office & PC skills
- Problem solving skills – High School diploma
- Some col...