Job Title: On site Svc Rep (Open) Location: Camino a Nativitas Km 100 S/N Parque Industrial Vesta Colon 76295 Querétaro, QUE Mexico Involves performing a variety of on-site customer service duties to support efficient preparation of packaging, loading, and transporting of customer’ shipments to U.S. domestic FedEx origination location from international location; responds to customer’s needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service.
General job description: - Provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
- Prepares labeling for all packages that will be ground-shipped to U.S. domestic FedEx locations for FedEx distribution in the U.S.
- Coordinates loading of shipments at customer’s location to met customer’s shipping schedules...