This is a PART-TIME job (10 am - 2 pm). The Local IT person will provide on-site technical support for our Guadalajara office (CDMX support if needed). This role serves as the local hands-on extension of our external IT provider based in New York, executing tasks that require physical presence and providing first-line support to end users.

REQUIREMENTS

• 3+ Hands-on experience with Windows and macOS workstation troubleshooting.
• Solid knowledge of networking fundamentals TCP/IP, DNS, DHCP, VLANs, router/switch configuration, Wi-Fi management, cabling.
• Experience managing printers, peripherals, and basic server/NAS hardware.
• Ticketing systems (Jira Service Management, Freshdesk, Zendesk, or similar).
• Basic knowledge of Active Directory / Google Workspace user management.
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
• English full professional proficiency.

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