Advance your career with MacLean Engineering as an Intermediate Help Desk Technician in Collingwood, Ontario. Engage in diverse technical support tasks while collaborating across locations.
This role requires a detail-oriented technical support specialist to assist employees with complications in hardware and software. You will leverage your previous help desk experience and troubleshoot diverse IT issues while documenting solutions to contribute to continuous improvement in the IT knowledge base.
Key Responsibilities:
• Provide hardware and software technical assistance
• Resolve escalated support requests promptly
• Configure office technology and peripherals
• Participate in network troubleshooting efforts
• Document and share solutions with the team
Requirements:
• 3-5 years of relevant technical support experience
• Proficient in Windows and Microsoft applications
• Familiarity with networking concepts
• A+ certification and post-secondary educa...