In this pivotal role, you will direct IT disaster response and crisis management activities in compliance with the organizations standards and processes. This dual focus requires a unique blend of an excellent Coordination skills, good knowledge of how an IT organization works, and Leadership skills to navigate both the daily challenges of IT service management and the complexities of preparing for and responding to potential IT service disruptions. Key Responsibilities 1. Major Incident Management: You will lead the response to major incidents, coordinate with IT teams and vendors to restore services as quickly as possible in case of an IT disaster. You coordinate the communication flows and act as a point of contact for internal IT Management. 2. Problem Management: You plan and coordinate a lessons learned (Post Incident Review) session to eliminate the reoccurrence of same issue. You ensure each problem has an owner and that underlying problem tasks are dispatched to the right IT t...