The Manager, Client Program Management (CPM) is responsible for supporting the delivery of client programs and ensuring day-to-day operational commitments are met. This role partners closely with internal cross-functional teams to execute client initiatives, track performance, and support positive client experience. The Manager serves as a day-to-day operational contact for assigned LATAM client programs, focusing on execution, coordination, and issue resolution. The role requires strong communication skills, organization, and the ability to work effectively in a matrixed environment. Strategic decisions, contract ownership, and final escalation authority remain with senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES: