Base pay range

CA$100,000.00/yr - CA$110,000.00/yr Location

Remote, Canada (Ideally Pacific timezone) Job Description

We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline. Responsibilities

Serve as a player-coach to develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies that enable other development teams. Lead the design and implementation of software solutions, adhering to best practices and coding standards. Collaborate with product managers and other stakeholders to understand requirements and translate them into technical specifications. Ensure the quality and reliability ...