Position Overview

We are seeking an experienced and strategic IT Manager to lead the EUC function across our Mexico operations. This role is responsible for overseeing the delivery, performance, compliance, and innovation of end-user IT services, including device management, endpoint security, and Level 1 and 2 support coordination. The ideal candidate combines deep technical expertise with strong leadership, vendor management, and operational improvement capabilities.

Responsibilities

• End-User Support:
  • Provide advanced technical support to end-users, resolving complex hardware and software issues.
  • Respond to escalated help desk tickets and provide timely resolutions.
  • Collaborate with Level 1 and level 2 support to ensure efficient problem resolution.
• EUC Management:
  • Manage and maintain end-user computing environments, including desktops, laptops, and mobile devices.
  • Implem...