Job Summary

Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations. This position is to replace a maternity leave contract (~12-15 months).

Key Accountabilities

• Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets;
• Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues;
• Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail;
• Develop and analyze ticketing reports to help optimize workflows, improve response times, and identify recurring ...