Job Description

Reporting to the Director of Auto Claims, the Manager, Auto Claims is responsible for the overall performance culture and the development, guidance and direction of his or her team. The role is accountable for managing a team(s) which is responsible for the accurate, timely and professional adjudication of auto accident claims.

What can you expect in this role?

• Leading, developing and motivating high performing teams that result in higher retention of quality talent.
• Support team leads to ensure the team(s) meets or exceeds claims processing targets, quality metrics and exceptional client service goals.
• Assisting in the identification of process enhancements and improvements to existing programs.
• Ensuring corporate service standards and claims file standards are consistently measured, monitored and met. Professionally and swiftly manage escalations and service issues. Monitor and maintain best p...