Job descriptionResponsible of the Markets Onboarding process.The Manager is owner to manage the customer's onboarding experience, expectations, and communications with Relationship Manager and / or Sales Manager.Coordinate the process of incorporation and maintenance of Markets products, including the collection of customer information necessary to complete the profile, this includes the correct review of information in the bank's systems, to the point of carrying out contractual validations of the product.The role will ensure that all the process execution complies of the HSBC policy as well of the regulator maintaining in alignment of the Business SLA and set in relation with customer expectations managed across all functions.
- Responsible of the onboarding process of clients of Global Banking and CMB mainly Marktes and GLCM products- Main point of contact between Operations and RM/client- Ensure quality standards are being met,- Supervision and follow up of the cases and esc...