Connect Hearing is hiring a Regional Clinic Manager to oversee hearing clinics in the Greater Toronto Area and Durham. This remote role emphasizes operational leadership and community engagement.
In this pivotal role, you will manage a network of clinics, providing oversight for operations while coaching and guiding Clinic Customer Representatives. You will collaborate with internal teams to ensure smooth operations and support local marketing efforts. Your commitment to excellent customer service is crucial in this role, which requires significant travel within the region.
Key Responsibilities:
• Oversee and coach Clinic Customer Representatives in clinics
• Manage clinic appointments, inventory, and procedures
• Address escalated customer concerns with efficiency
• Work with Sales, Audiology, and Marketing to achieve goals
• Develop partnerships with local physicians for referrals
Requirements:
• 4+ years of experience with supervisory responsibilities
•...