Transform the digital messaging landscape to foster customer loyalty. Oversee innovative communication strategies across multiple channels, enhancing engagement through exceptional e-commerce experiences.
As the manager, you will lead the Shopping & Post-Purchase Digital Messaging team, crafting and executing targeted communication strategies. Analyze customer behavior to discover insights that drive the creation of automated lifecycle messages across email, SMS, and push notifications. Partner with internal teams to optimize performance and implement campaigns that resonate with diverse customer segments.
Key Responsibilities:
• Develop multi-channel digital messaging strategies
• Implement behavior-based customer communication triggers
• Collaborate across teams to enhance campaign outcomes
• Analyze performance to inform future messaging strategies
• Lead a team of specialists towards high performance
Requirements:
• 8+ years managing digital messaging cha...