Shape the future of customer service as the Manager of Customer Experience at IPG. Focus on team leadership and enhancing overall client satisfaction through effective processes.
In this dynamic managerial role, you will oversee the client services team's daily operations, ensuring exceptional service delivery and effective sales execution. Your primary mission will be to lead, mentor, and develop a high-performing team while collaborating closely with Sales and Marketing to build client relationships and drive satisfaction. Implement and refine service protocols to improve efficiency and outcomes.
Key Responsibilities:
• Lead a team of customer service professionals and provide training
• Address complex customer inquiries and escalate when necessary
• Establish and analyze team performance metrics for improvement
• Align customer service initiatives with sales and marketing goals
• Strengthen relationships with key clients to exceed expectations
Requirements:<...