Are you a leader who’s looking for your next opportunity to grow and develop an amazing team? Can you take a clear vision, empower your team, and turn it into something big? You know that the success of any company is tied to the customer experience and team engagement—and that’s where you come in.

As a Manager, CSM (16-month contract), you will report directly to our Sr Director of Customer Success, and be responsible for leading the Strategic CSM team at Thinkific. In this role you will have three core areas of focus:

• Team Leadership: You’ll run daily team operations, lead team meetings, and monitor and forecast on KPIs. You will also mentor your direct reports, and foster a culture of accountability, growth, and excellence.
• Customer Success: You’ll ensure our highest value Plus customers achieve measurable outcomes with Thinkific. From joining key customer calls to handling escalations, you’ll use your relationship-buildi...