Drive tenant satisfaction as Crown’s Manager of Tenant Engagement, creating community-focused strategies that elevate the tenant experience and enhance office environments.
Crown is seeking a proactive Manager of Tenant Engagement who will lead the development of an effective tenant experience strategy. Your role includes establishing best practices for onboarding, monitoring service delivery, and ensuring effective communication with tenants. You will also focus on integrating feedback into ongoing improvements.
Key Responsibilities:
• Guide tenant experience strategy in alignment with brand
• Implement onboarding programs and provide representative support
• Establish CX standards and SOPs for consistency
• Monitor KPIs like NPS and engagement levels
• Oversee tenant communications and feedback initiatives
Requirements:
• Relevant degree in Marketing or Communications
• Over 5 years in marketing or hospitality, real estate preferred
• Experience in st...