Position: Manager, Retail Operations

Department: Retail Operations

Reports to: Senior Manager, Retail Operations

Position Summary

The Manager, Retail Operations is responsible for all retail locations at Rogers Arena. This includes managing an Assistant Manager, Supervisors and sales team for all hockey & lacrosse games, events and operations, scheduling & workforce planning for hockey and lacrosse games, running the memorabilia program, game worn and equipment programs, and the Team Store.

Essential Duties and Responsibilities

(Other duties may be assigned as required)

Operations

• Manage and train Assistant Manager(s) and part-time Retail supervisors and staff
• Handle cash, float requirements, financial reporting, and financial settlement for the events
• Act as main contact for events with regards to merchandise logistics and tracking
• Collaborate with Wa...