Lead the Service Desk team at Mackenzie Health, focusing on digital health customer support services. This role demands exceptional IT management skills and expertise in platforms like ServiceNow.

As the Manager of Service Desk, you will oversee day-to-day operations across two sites, ensuring optimal performance of hardware and services. Aiming for high availability and service quality, you will manage incident resolution processes and maintain a problem management knowledge base. Strong leadership and operational analysis abilities will be key as you prepare reports and manage vendor relations.

Key Responsibilities:
• Manage operational teams ensuring quality service
• Oversee incident and request management through ServiceNow
• Develop and maintain standard procedures for compliance
• Analyze workload metrics and prepare operational reports
• Optimize Service Desk models as per organizational changes

Requirements:<...