Embark on a rewarding journey as a Policy Specialist at Manulife, working in a hybrid setting. Use your bilingual skills to provide exceptional solutions for our diverse clients.

Manulife invites applications for a Policy Specialist with strong analytical and communication skills in both French and English. You will ensure high levels of customer satisfaction by effectively resolving inquiries and processing policy changes. The role offers unique opportunities to contribute to a supportive team environment while achieving personal and collective success.

Key Responsibilities:
• Manage sensitive issues to enhance customer experience
• Facilitate clear communication regarding inquiries
• Research and clarify customer needs
• Achieve team targets for efficiency
• Handle various premium and payment processes

Requirements:
• Fully bilingual in French and English
• Previous experience in customer service preferr...