Elevate your career as a Customer Operations Expert at March Networks, where you will play a pivotal role in ensuring customer satisfaction and operational efficiency.
As a key team member reporting to the Manager of Customer Operations, you will manage customer interactions and support the realization of corporate objectives. Your role will involve not only resolving issues but also collaborating across various departments to ensure a smooth flow of orders and exceptional service delivery.
Key Responsibilities:
• Deliver high-level customer service and issue resolution
• Support customers via phone and email channels
• Manage order-related transactions in SAP
• Confirm shipments and provide tracking updates
• Facilitate successful subscription service renewals
Requirements:
• College diploma or equivalent and relevant experience
• 5+ years in technology customer service
• Proven experience in managing international accounts
• Required SAP Order Mana...