Position Overview

Reports To: Vice President. This is a full-time, year-round role with Ski Marmot Basin Limited Partnership, 40 hours per week. The Guest Services (GS) Manager is responsible for ensuring an exceptional guest experience from arrival to departure. This leadership role oversees the daily operations of guest services. The ideal candidate brings a passion for hospitality, a deep understanding of service standards, and a love for mountain resort culture. The GS Manager oversees and is responsible for all functions of the Guest Services department including the ticket office and all ski lift ticket products on-site, online, at the town store, through third party vendors and re-sellers. The GS Manager will ensure all staff are professional, knowledgeable, and enthusiastic with their interaction with guests and other staff.

Job Duties & Responsibilities

• Oversee all operations and staff within the Guest Services Department.
• Hire, train,...