Take charge of borrower retention as an MCAP Bilingual Renewal Account Manager in Toronto, Waterloo, Calgary, or Vancouver. This hybrid role focuses on proactive communication and sales strategies.
In your role as a Bilingual Renewal Account Manager, you will be responsible for overseeing mortgage renewals and enhancing client engagement. Engaging with borrowers in both French and English, you'll discuss upcoming loan maturities while providing customized offers and negotiating terms. Flexible working hours align to maximize outreach efforts and collect invaluable customer feedback.
Key Responsibilities:
• Contact assigned borrowers before loan maturity dates
• Personalize offers to encourage customer loyalty
• Lead negotiations for renewal rates and terms
• Promote MCAP’s various mortgage products
• Capture customer feedback and insights for management
Requirements:
• Bilingual in French and English is essential
• Sales experience, ideally in finance or m...