MCI is seeking a Client Services Manager based in Sydney, NS to enhance client relationships and oversee service delivery. This position focuses on effective communication and account management.
In this role, you will act as the primary liaison for clients, ensuring that service delivery meets all expectations and KPIs. You will be responsible for conducting performance reviews, handling client onboarding, and collaborating with various teams to streamline processes and improve service offerings. Identifying growth opportunities will also be a key focus for this role.
Key Responsibilities:
• Manage client accounts as primary contact
• Ensure delivery aligns with client expectations and SLAs
• Conduct business reviews to assess performance
• Collaborate to resolve operational issues
• Identify upsell opportunities with current accounts
Requirements:
• Bachelor’s degree in related field preferred
• 3+ years in a contact center or BPO environment
• Strong...