Summarized Purpose: 
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Function:

Responds accurately and professionally to technical and medical information 
inquiries received via phone, email, internet or mail in reference to 
pharmaceutical or device products. Processes fulfillments and provides clinical 
trial information or after-hours on call support. 
• Analyzes caller’s questions to formulate an accurate and concise response 
using client-approved resources and records inquiries and interactions in the 
appropriate databases following organizational, client and regulatory 
gui...