Merchant Credit Specialist (voice role, AUS market - 6 AM shift)

Kuala Lumpur, KUL, Malaysia(Hybrid)

**Job Description**

**Merchant Credit Specialist**

Merchant Credit team is responsible for merchant debit balance recovery and providing premium service to American Express merchants located across the APAC region. Candidates are required to maximize collection on merchant debit balance dues while providing excellent customer service to our valued Australia, New Zealand, Singapore and Hong Kong merchants. The responsibility under this remit involves all related inquiries, account reconciliation, payment suspension, manual adjustment /debiting, financial gathering, handling clearance of merchant ledgers and merchant insolvency process.

**Responsibilities**

**How will you make an impact in this role?**

+ Maximize merchant contact to establish right party contacts to drive/maximize collection ratio. Candidate is expected to uti...