Merchant Operations Manager, will lead a high‐performing team focused on the efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market.
We are looking for a high‐impact leader to bridge the gap between technical execution and world‐class service.
Key Responsibilities
People Leadership & Mentorship
Team Management: Promote a positive, inclusive, and collaborative environment.
Proactively address conflicts and maintain high team engagement and morale.
Mentorship & Growth: Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans.
Workload & Capacity: Manage team capacity and resource allocation, ensuring the team remains agile and productive during peak volumes.
Operational Excellence & Performance
Performance Management: Monitor qualitative and quantitative KPIs to ensure the team consistently meets onboarding targets and Service Level Agreem...