Merchant Support Specialist - English Speaker

Madrid, Spain(Hybrid)

**Job Description**

The EMEA Telesales and Client Management organization is a team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

The main objective of the Merchant Support Specialist colleague is to focus on account retention with small and medium key merchants and ensure business continuation collaborating across markets and Line Of Business’s ensuring full acceptance and engagement within the portfolio.

**Responsibilities**

+ Retaining a Merchant, reaching out to collect missing Know Your Customer documentation and information from high value merchants avoiding cancellation...