• Maintain a customer-first approach, responding to inquiries (e-mails, phone calls) in line with best practice guidelines.
•Work within agreed service levels, consistently striving to exceed customer expectations.

• Take ownership of customer queries, ensuring proactive follow-up and resolution.

• Adhere to agreed standards for quality and quantity when processing orders, claims, and inquiries.

• Conduct webcam conference calls with international distributors to inspect defective parts when needed.

• Notify distributors about the status of their parts orders, including readiness and dispatch details.

• Demonstrate a positive, flexible attitude to ensure high levels of customer satisfaction.

Qualifications

• BA in Business Management or a related field

• Minimum of 2 years of customer service experience

• Strong communication skills, both verbal and written, with an ability to effectively communicate with inter...