Become a Front Desk Supervisor at Hôtel10, Montréal’s unique boutique hotel. Manage operations, support guests, and lead with a commitment to quality service.
This full-time role involves collaborating with the Front Office Manager to ensure seamless front desk operations. You'll coordinate reservations, oversee room inventory management, and guide new employees while addressing guest inquiries, making a significant impact on our service quality.
Key Responsibilities:
• Oversee front desk and concierge operations
• Ensure exceptional service for every guest
• Manage reservations within the hotel system
• Resolve guest complaints effectively and efficiently
• Train and assist new employees to excel
Requirements:
• Previous supervisory or customer service experience
• Proficiency in both French and English
• Strong computer skills, experience with hotel software preferred
• Two years of experience in hospitality management
• Exceptional leadership a...