Do you thrive on leading teams, keeping operations seamless, and ensuring client success? If service delivery is your passion, this role is for you!

Join a dynamic and growing managed services provider (MSP) known for delivering top‑tier IT solutions and exceptional client support.

Who You Are:

• A leader with expertise in service delivery, helpdesk management, and MSP ticketing tools.
• A mentor who drives high performance through coaching, structured processes, and continuous improvement.
• A problem solver skilled in handling escalations, resolving client issues, and improving service efficiency.
• A strategist focused on analyzing trends, optimizing workflows, and aligning operations with business goals.
• A business partner who combines service excellence with growth, client retention, and new opportunities.

Work Type:

• Location: Greater Toronto Area, ON (Hybrid - 3 days a week in t...