As a North American External Fulfillment (NA EF) Subject Matter Specialist (SMS), you are a self-motivated individual with an interest in FC operations processes who is responsible for supporting various EF operations. In this role, you will (1) work with internal and external stakeholders to improve operations performance through diagnostics and recommendations for corrective actions. (2) Provide on-site support and training for the introduction of new processes or assist with site openings/migrations.

Key job responsibilities
- Support the SMS Manager in analyzing key figures from special reports and solution plans
- Act as an interface between external providers and internal Amazon stakeholders on operations matters to communicate data and respond to inquiries
- Support the external provider on a project basis in improving specific processes, introducing tools, and sharing best practices
- Conducting “dive deeps” or ad hoc data extractions for recurring issu...