Key responsibilities


Execute user migrations following the factory playbook, tracking progress and outcomes



Validate end-user functionality on desktops ( M Suite, Firmwide common applications (, digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools



Perform application testing, defect reproduction, and regression checks before and after migration



Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.



Write clear user updates and technical notes; manage expectations and drive closure



Provide structured reporting on your assigned workload (status, risks, blockers)

Must-have skills



Strong familiarity with Windows desktop environments and application behavior



Proficiency in cloud application connectivit...