Network Support Specialist (NOC) / specialist reseau

The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations Centre (NOC).

Qualifications

• Minimum 2 years of NOC related experience
• Experience working in the telecom industry is preferred.
• Must possess a high level of customer service skills.
• Must be fluent in both French and English
• CCNA / CCNP certification is an asset
• Proven ability to work independently and meet aggressive deadlines.
• Troubleshoot and identify customer LAN issues, including WIFI configuration
• Configure and troubleshoot customer facing Cisco network infrastructure
• Working knowledge and experience with layer 2 ...