Mercier Consultancy is thrilled to present a fantastic opportunity for a Nordic Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this vital role, you will provide exceptional support to our Nordic-speaking customers, assisting them with hotel bookings and inquiries to create memorable travel experiences.

Your fluency in one or more of the Nordic languages (Norwegian, Swedish, Finnish, or Danish) will be instrumental in helping clients navigate booking processes, resolve inquiries, and manage special requests with confidence and ease.

Responsibilities

• Provide outstanding customer service in Nordic languages through phone, email, and chat for hotel reservations
• Assist customers with booking inquiries, modifications, cancellations, and special requests
• Effectively resolve customer issues and complaints in a professional manner
• Document all customer interactions accurately in our CR...