Mercier Consultancy is excited to offer a fantastic opportunity for a Nordic Speaking Customer Service Representative to join our Client's Online Retail Department, working remotely from Greece. In this pivotal role, you will provide exceptional support to our Nordic-speaking customers, assisting them in navigating our online retail services and ensuring a seamless shopping experience.

Your fluency in Nordic languages (Danish, Swedish, Norwegian, Finnish or Icelandic) will be essential in addressing inquiries related to product availability, order processing, and customer concerns. By delivering outstanding customer service, you will help foster customer loyalty and satisfaction in our online retail space.

Responsibilities

• Provide high-quality customer service in a Nordic language via phone, email, and chat regarding online retail inquiries
• Assist customers with product information, order status, refunds, and exchanges
• Resolve customer issues...